Refund policy

Returns and Refunds Policy

Thank you for shopping at voltmount.com.

If you are not entirely satisfied with your purchase, we are here to help. Our policy complies with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

1. Changing Your Mind (14-Day Cooling-Off Period)

Because you buy online, you have a legal "cooling-off" right to cancel your order for any reason within 14 days of receiving your goods.

  • How to notify us: You must inform us of your decision to cancel within 14 days of delivery. You can do this by emailing us at vmountuk@gmail.com or by writing to Unit 1, Daedalus Way, Lee-on-the-Solent, Fareham, Hampshire PO14 2HT. You can use the optional Model Cancellation Form at the bottom of this page, but it is not mandatory.

  • Returning the item: Once you notify us, you have another 14 days to send the items back to us.

  • Condition of items: You are permitted to handle the goods as you would in a physical shop to inspect them. However, if you handle them beyond what is necessary and diminish their value, we may reduce your refund amount to cover that loss.

2. Faulty, Damaged, or Misdescribed Goods

Under the Consumer Rights Act 2015, goods supplied must be of satisfactory quality, fit for purpose, and as described:

  • 30-Day Right to Reject: If your item is faulty, damaged, or not as described upon arrival, you have up to 30 days to reject the item and receive a full refund.

  • After 30 Days and up to 6 Months: If a fault develops within the first 6 months, you are entitled to a repair or a replacement. If we cannot repair or replace it, you are generally entitled to a full refund.

3. Return Shipping Costs

  • Change of Mind: Unless stated otherwise on our website, you are responsible for the direct cost of returning items to us when you change your mind. We recommend using a tracked postal service and keeping proof of postage, as the items are your responsibility until they safely reach us.

  • Faulty or Misdescribed Goods: If you are returning an item because it is faulty, damaged, or incorrect, voltmount.com will cover the reasonable cost of return shipping (e.g., via a prepaid returns label or by reimbursing your standard postage receipt).

4. How We Process Your Refund

  • Timeframe: We will issue your refund within 14 days of receiving the returned goods, or within 14 days of the day you provide evidence of having sent the goods back (whichever is sooner).

  • Method: Refunds will be issued back to your original payment method (e.g., credit/debit card, PayPal). You will not incur any fees as a result of the refund.

  • Delivery Costs: For change-of-mind cancellations, we will refund the basic delivery cost you paid when placing the order. If you chose an expedited or premium delivery option, we only refund the cost of our standard delivery option.

5. Exceptions and Non-Returnable Items

In accordance with UK law, the right to change your mind does not apply to certain types of products unless they arrive faulty or damaged. These exceptions include:

  • Personalised or custom-made items created to your specifications.

  • Perishable goods (such as fresh food or flowers).

  • Sealed audio, video recordings, or computer software, if unsealed by you after delivery.

  • Sealed goods unsuited for return due to health/hygiene protection reasons (e.g., pierced earrings, underwear, cosmetics), once opened.

Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract)

To: voltmount.com

Address: Unit 1, Daedalus Way, Lee-on-the-Solent, Fareham, Hampshire PO14 2HT

Email: vmountuk@gmail.com

I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []:

Ordered on [] / Received on []:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[] Delete as appropriate*

Contact Us

If you have any questions about our returns process, please reach out to our team at vmountuk@gmail.com

Custom Phone Mounts

In addition to our Returns Policy, Due to the nature of the product supplied, in the event of a return a 50% restocking fee will be charged as the products are custom made to order and will require destroying in order to salvage parts which often are damaged during this process.

 

 

Due to the nature of the product supplied, in the event of a return a 50% restocking fee will be charged as the products are custom made to order and will require destroying in order to salvage parts which often are damaged during this process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vmountuk@gmail.com.

If your return is accepted, you will be provided the address where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at vmountuk@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vmountuk@gmail.com.